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![Author Susan Samaroo CQP MCQI Susan Samaroo CQP MCQI](/sites/default/files/styles/block_listing_mobile/public/2024-05/susan_samaroo_cropped.jpeg?itok=GXsEZ0qr)
Embracing the full picture
Susan Samaroo CQP MCQI outlines the critical role of a 360° business process map in an organisation.
![LifeScan Scotland team at International Quality Awards 2023 LifeScan Scotland team at International Quality Awards 2023](/sites/default/files/styles/block_listing_mobile/public/2023-10/lifescan_scotland_finalists.jpg?itok=Fp8Z3oYK)
Making a lasting impact on sustainability
LifeScan Scotland was among the finalists at the International Quality Awards (IQA) 2023 in the Sustainability Impact category, with the organisation’s ONEarth team praised by the judges for its work on a range of sustainability issues.
![Construction workers Construction workers examine a tablet](/sites/default/files/styles/block_listing_mobile/public/2023-10/gettyimages-1319982919.jpg?itok=8T2luP75)
Breaking new ground with innovative digital solution
Among the finalists at the International Quality Awards 2023 in the Digital Innovation category was a Balfour Beatty VINCI team that developed a digital tool to streamline processes for employees on site when breaking ground as part of the HS2 rail project.
![CQI Board of Trustees member and Fellow, Christopher Chinapoo Christopher Chinapoo CQI FCQI](/sites/default/files/styles/block_listing_mobile/public/2023-09/cqi_headshots_march_2023113.jpg?itok=oc_1Y5Ol)
Creating a lasting impact
As part of our series of Q&As with CQI Fellows, CQI Trustee Christopher Chinapoo CQP FCQI tells us about his journey to becoming the first CQI member in the Caribbean to achieve this prestigious grade.
![Murugesh Siva, a grey haired Indian man with beard and moustache in a white open necked shirt, outdoors](/sites/default/files/styles/block_listing_mobile/public/2023-08/profpic4_1.png?itok=mSNOlWKK)
The importance of ESG reporting
Why is ESG reporting so important for businesses? ISO Lead Auditor and Director of Daksyam Group Murugesh Siva explains.
![Measuring graph with five blocks with hearts going up measuring graph with five blocks with hearts going up representing progress and measuring love](/sites/default/files/styles/block_listing_mobile/public/2023-08/gettyimages-1173998851_lq.jpg?itok=ZbWUIZBW)
Not everything can be measured
Can measuring something actually devalue it? Ryan Renard CQP MCQI makes the case.
![When the auditor becomes the auditee Mark Walsh CQP MCQI takes a closer look at what issues auditors should be aware of when they become the auditee.](/sites/default/files/styles/block_listing_mobile/public/2023-07/gettyimages-1149683525_lq_0.jpg?itok=8T4WqrK6)
When the auditor becomes the auditee
Mark Walsh CQP MCQI takes a closer look at what issues auditors should be aware of when they become the auditee.
![BS 30416: Menopause support as standard BS 30416 has been developed by BSI to give guidance on addressing the needs of employees who are experiencing menopause symptoms.](/sites/default/files/styles/block_listing_mobile/public/2023-07/gettyimages-1401455311_lq.jpg?itok=2ud8QOX9)
BS 30416: Menopause support as standard
BS 30416 has been developed by BSI to give guidance on addressing the needs of employees who are experiencing menopause symptoms.
![How to address the green skills gap in your organisation? Gary Ruffhead CQP MCQI examines the role of quality infrastructure in addressing the green skills gap.](/sites/default/files/styles/block_listing_mobile/public/2023-06/gettyimages-1395427215_lq.jpg?itok=QZBvq956)
How to address the green skills gap in your organisation?
Gary Ruffhead CQP MCQI examines the role of quality infrastructure in addressing the green skills gap.
![Q&A with Shauna Davis PCQI In the first of a series, we chat to Shauna Davis PCQI, winner of the Emerging Talent category at the 2022 International Quality Awards](/sites/default/files/styles/block_listing_mobile/public/2023-06/shauna_davis_international_quality_awards_2022.jpeg?itok=rL3_hR-H)
Emerging Talent winner shares her journey after the IQA 2022
In the first of a series, we chat to Shauna Davis PCQI, winner of the Emerging Talent category at the 2022 International Quality Awards.