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Customer loyalty and the role of the quality professional
Mark Eydman, CQP MCQI, Managing Director at Six Pillars Consulting, considers how organisations can measure, respond to, and develop customer loyalty to support sustainable, profitable growth.
BS 9009 – 2019 open for consultation
BS 9009 External Providers - Trust Tests is now open for public comments until 4 April 2019. Mike Pearson, Director at Pearson Associates, and expert in BS 9009, explains the standard and its context.
Human factors in manufacturing – Part 2
In the second part of this two part series, David Scrimshire explores how to better address the root causes for human errors and how to motivate people in your organisation
The policy voice of the CQI
The CQI’s seventh Corporate Connect event of the year explored the role of the CQI’s policy department.
The policy voice of the CQI
The CQI’s seventh Corporate Connect event of the year explored the role of the CQI’s policy department.
Artificial Intelligence: A powerful tool for quality professionals
Chiamaka Igwe, Quality Assurance Supervisor at Emzor Pharmaceutical Industries, explores how the quality profession can utilise artificial intelligence.
Learning from Sherlock Holmes
Jo Dowdall, Author at Catalyst Consulting, explores what Lean Six Sigma practitioners can learn from Sherlock Holmes.
Developing, challenging and engaging quality talent
The sixth Corporate Connect event of the year, saw participants exploring how industry can work with higher education to fill the quality skills gap