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Leveraging Quality 4.0 to enhance customer experience
This, our first co-created report with US-based research and consulting firm Gartner, provides an in-depth analysis of the actions organisations need to take to prepare for the major customer shifts and increase in customer expectations.
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How to write clear and effective requirements
Principal auditor and Security Assurance Manager Dale Rollinson outlines the need for writing clear and effective requirements.
![Quality management systems offering sustainable solutions to reduce waste Murugesh Siva examines how quality management systems can assist in the key areas of managing both industrial and metal waste](/sites/default/files/styles/block_listing_mobile/public/2023-07/murugesh_siva_copy.png?itok=1fdX83Ml)
Quality management systems offering sustainable solutions to reduce waste
Murugesh Siva examines how quality management systems can assist in the key areas of managing both industrial and metal waste.
![Adding value to audits of management systems Senior auditor Pedro Mejias outlines five ways in which the audit process can create value to the auditee](/sites/default/files/styles/block_listing_mobile/public/2023-07/gettyimages-1211578175_lq.jpg?itok=uUtmweDC)
Adding value to audits of management systems
Senior auditor Pedro Mejias outlines five ways in which the audit process can create value to the auditee.
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AI automation driving digital acceleration in testing
Mav Turner, CTO of DevOps at Tricentis, takes a closer look at the use of AI in quality assurance to drive software development.
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Preparing for unannounced audits of medical devices
ISO 13485 internal auditor Karandeep Singh Badwal, explains what to expect and how to prepare for unannounced audits of companies with a UKCA or CE-marked medical device.
![Embracing failure as a quality professional Fear of failure is a powerful motivator. But are we approaching this with the wrong attitude? Kevin Newey CQP MCQI, Head of Quality at Graphcore, explains why quality professionals should embrace failure.](/sites/default/files/styles/block_listing_mobile/public/2023-03/gettyimages-1355813915-converted.png?itok=7R8RbbXZ)
Embracing failure as a quality professional
Kevin Newey CQP MCQI, Head of Quality at Graphcore, explains why quality professionals should embrace failure rather than fear it.
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The importance of gap assessments in auditing
Conducting a gap assessment is a vital first step when implementing a new management system or integrating one with an existing system. IRCA Lead Auditor Andy Lau explains the steps that must be taken to ensure conformance with certification body standards.
![ISO 9004:2018 – little known but highly useful Carew Hatherley, Managing Director of IT consulting company IQM Group, examines how the scoring system of ISO 9004 can be used for a different style of reporting or analysis.](/sites/default/files/styles/block_listing_mobile/public/2023-01/carew_photo_linkedin.jpg?itok=KF1iRO1t)
ISO 9004:2018 – little known but highly useful
Carew Hatherley, Managing Director of IT consulting company IQM Group, examines how the scoring system of ISO 9004 can be used for a different style of reporting or analysis.
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What role does data play in ensuring quality?
Poornima Ramaswamy, Chief Transformation Officer of business analytics platform Qlik, outlines the important role played by real-time data in ensuring quality in production.