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![Quality standards in the funeral sector What quality standards govern the funeral sector?](/sites/default/files/styles/block_listing_mobile/public/2024-04/gettyimages-176573328.jpg?itok=r2nxP3Cx)
Quality not compulsory? It's your funeral...
The UK’s funeral industry relies on its trade associations for quality assessment and codes of conduct, but change could be on the way.
![Sucilla Harrikissoon CQP MCQI Sucilla Harrikissoon CQP MCQI](/sites/default/files/styles/block_listing_mobile/public/2024-03/thumbnail_image.png?itok=ungjdHqL)
Considering an alternative Lean approach to ISO's Harmonized Structure
Sucilla Harrikissoon CQP MCQI examines the importance of a Lean approach to implementing ISO’s Harmonized Structure.
![Turning up the dial to excellent quality Quality rating](/sites/default/files/styles/block_listing_mobile/public/2024-03/gettyimages-1305984152.jpg?itok=7TkObO2F)
Exploring hidden dimensions: quality culture and cultural quality – Part 2
Continuing their series, IRCA-Certified associate auditor and international project quality lead Rasoul Aivazi and retired auditor Richard Brett use stories from their own experiences to explore how Japanese philosophies are intrinsic in quality.
![Listening carefully Man listens carefully to a woman](/sites/default/files/styles/block_listing_mobile/public/2024-03/gettyimages-1353372747.jpeg?itok=EIwRetXf)
Just listen....
Last month we took a look at the noble art of questioning. Let’s now explore an even more important skill – how to listen to the answers we get.
![Dr W. Edwards Deming Dr W. Edwards Deming](/sites/default/files/styles/block_listing_mobile/public/2024-02/deming_qw_feb2014.jpg?itok=6FHbEpzO)
Forces of destruction
Christopher Chinapoo CQP FCQI and Dr Kevan Leach from the CQI’s Deming special interest group look at the perils of extrinsic motivators in systemic perspectives and how to build functional relationships and teams.
![Corrective actions in construction How effective are corrective actions in the construction industry](/sites/default/files/styles/block_listing_mobile/public/2024-02/gettyimages-1312320486.jpg?itok=Kul6X7vN)
The effectiveness of corrective action in the construction industry
K. Amarnath takes a look at the effectiveness of corrective actions, especially in the construction industry where tackling nonconformities is a never-ending challenge.
![Quality Manager David Treadwell is also a karate black belt David Treadwell CQP MCQI](/sites/default/files/styles/block_listing_mobile/public/2023-12/received_959230814937900.jpeg?itok=E6VgSRVy)
The (martial) art of quality
Dave Treadwell CQP MCQI is a black belt in two different but interrelated disciplines – Six Sigma and karate. He shares his quality journey
![Author Dr Tony Kenneson-Adams Dr Tony Kenneson-Adams](/sites/default/files/styles/block_listing_mobile/public/2023-11/0t8a6144.jpg?itok=YUUtLEv4)
Getting on the right flight path for quality
After 30 years as an engineer in the Royal Air Force, followed by 15 years in engineering and quality, Dr Tony Kenneson-Adams reflects on how the RAF’s approach to quality can be applied in civilian life
![Frederic Sauzet Author Frederic Sauzet](/sites/default/files/styles/block_listing_mobile/public/2023-11/sauzet-frederic-nobg.jpg?itok=qAVCYvlt)
The power of ISO 56001: shaping the future of innovation management
ISO 56001 Innovation management system – requirements is due to be published next year. Frédéric Sauzet calls on members to get involved during the current development stage of the standard.
![LifeScan Scotland team at International Quality Awards 2023 LifeScan Scotland team at International Quality Awards 2023](/sites/default/files/styles/block_listing_mobile/public/2023-10/lifescan_scotland_finalists.jpg?itok=Fp8Z3oYK)
Making a lasting impact on sustainability
LifeScan Scotland was among the finalists at the International Quality Awards (IQA) 2023 in the Sustainability Impact category, with the organisation’s ONEarth team praised by the judges for its work on a range of sustainability issues.