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![Author Susan Samaroo CQP MCQI Susan Samaroo CQP MCQI](/sites/default/files/styles/block_listing_mobile/public/2024-05/susan_samaroo_cropped.jpeg?itok=GXsEZ0qr)
Embracing the full picture
Susan Samaroo CQP MCQI outlines the critical role of a 360° business process map in an organisation.
![Ticking a clipboard list Ticking a clipboard list](/sites/default/files/styles/block_listing_mobile/public/2024-04/istock-1175960453.jpg?itok=vwHT-EY4)
I hear this a lot when auditing...
How can an organisation demonstrate that it has communicated its quality, environment, and health and safety policies to all employees? Lead Auditor Andy Lau explains.
![Taking an integrated approach Shaking hands](/sites/default/files/styles/block_listing_mobile/public/2024-04/gettyimages-1256603011.jpg?itok=H2zRoxtq)
A truly integrated approach?
Quality, health and safety, and environment are often put together in organisations, but how well have they been integrated? Paul Vaughan CQP FCQI takes a closer look.
![Dr W Edwards Deming Dr W Edwards Deming](/sites/default/files/styles/block_listing_mobile/public/2024-04/deming_qw_feb2014_0.jpg?itok=zYd42kFC)
From chaos of deception to quality of Deming
International Project Quality Lead Rasoul Aivazi examines the issue of counterfeit academic qualifications on organisational quality systems.
![Conference table Business meeting](/sites/default/files/styles/block_listing_mobile/public/2024-03/gettyimages-1272326797.jpg?itok=A2E9DqI2)
Insight into companies – culture is what's left
Ryan Renard CQP MCQI, QMS Manager at Ontic, takes a closer look at what makes a successful culture in the workplace.
![Turning up the dial to excellent quality Quality rating](/sites/default/files/styles/block_listing_mobile/public/2024-03/gettyimages-1305984152.jpg?itok=7TkObO2F)
Exploring hidden dimensions: quality culture and cultural quality – Part 2
Continuing their series, IRCA-Certified associate auditor and international project quality lead Rasoul Aivazi and retired auditor Richard Brett use stories from their own experiences to explore how Japanese philosophies are intrinsic in quality.
![Listening carefully Man listens carefully to a woman](/sites/default/files/styles/block_listing_mobile/public/2024-03/gettyimages-1353372747.jpeg?itok=EIwRetXf)
Just listen....
Last month we took a look at the noble art of questioning. Let’s now explore an even more important skill – how to listen to the answers we get.
![Dr W. Edwards Deming Dr W. Edwards Deming](/sites/default/files/styles/block_listing_mobile/public/2024-02/deming_qw_feb2014.jpg?itok=6FHbEpzO)
Forces of destruction
Christopher Chinapoo CQP FCQI and Dr Kevan Leach from the CQI’s Deming special interest group look at the perils of extrinsic motivators in systemic perspectives and how to build functional relationships and teams.
![HR Strategist Steve Cadigan Steve Cadigan](/sites/default/files/styles/block_listing_mobile/public/2024-02/stevecadigan.jpg?itok=Fn7H-WYC)
In conversation with Steve Cadigan
We talked to HR strategist Steve Cadigan about how best to cope with the rapid changes that organisations are seeing right now.
![Quality culture unites us all Quality culture](/sites/default/files/styles/block_listing_mobile/public/2024-02/gettyimages-1306804865.jpg?itok=OcZLHrpq)
Exploring hidden dimensions – quality culture and cultural quality
In the first part of a series, Rasoul Aivazi and Richard Brett use stories from their own experiences to explore how Japanese philosophies are intrinsic in quality.