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Leadership – it’s about people

Published: 23 Apr 2018

In the final part of this four-part series on Deming’s System of Profound Knowledge, Alan Clark and Tony Korycki explain how organisations should encourage leadership as a crucial attribute  to their business success.

Sharing the power of knowledge

Published: 6 Apr 2018

ISO 9001:2015, the world’s leading quality management system standard, addresses the importance of knowledge in supporting quality. To learn more, the CQI London Branch invited Andrew Trickett, a highly experienced Knowledge Manager at Arup to speak at their event ‘Using Knowledge Management to Improve Quality’ on 20 February.

How to engage with Human Activity Systems

Published: 17 Jan 2018

Bob Kennedy describes a fresh interpretation of system of profound knowledge that facilitates meaningful engagement with 21st century human activity systems.

Best of the CQI eLibrary: root cause analysis

Published: 30 Mar 2017

Organisations are encouraged to use root cause analysis to identify errors and implement preventative action. We highlight five top articles to help you better understand root cause analysis.

CQI and Crossrail quality report: Mind the Gap

Published: 28 Sep 2016

As part of Crossrail’s Learning Legacy programme, a new report has been produced in partnership with the CQI, exploring the lessons learned about quality in the supply chain.