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Man listens carefully to a woman

Just listen....

Published: 29 Feb 2024

Last month we took a look at the noble art of questioning. Let’s now explore an even more important skill – how to listen to the answers we get.

Dr W. Edwards Deming

Forces of destruction

Published: 21 Feb 2024

Christopher Chinapoo CQP FCQI and Dr Kevan Leach from the CQI’s Deming special interest group look at the perils of extrinsic motivators in systemic perspectives and how to build functional relationships and teams.

Lead Auditor Ravindiran Gurusamy

The key to compliance

Published: 23 Nov 2023

IRCA Principal Auditor Ravindiran Gurusamy examines the compliance obligations that are required in an environmental management system.

Quality Organisation of the Year winners

A quality organisation

Published: 3 Nov 2023

The team from the Federal Authority for Nuclear Regulation, UAE, took the honours as Quality Organisation of the Year at the International Quality Awards 2023 in June. Learn more about the organisation’s award-winning approach