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Susan Samaroo CQP MCQI

Embracing the full picture

Published: 9 May 2024

Susan Samaroo CQP MCQI outlines the critical role of a 360° business process map in an organisation.

Ticking a clipboard list

I hear this a lot when auditing...

Published: 25 Apr 2024

How can an organisation demonstrate that it has communicated its quality, environment, and health and safety policies to all employees? Lead Auditor Andy Lau explains.

Shaking hands

A truly integrated approach?

Published: 22 Apr 2024

Quality, health and safety, and environment are often put together in organisations, but how well have they been integrated? Paul Vaughan CQP FCQI takes a closer look.

Man listens carefully to a woman

Just listen....

Published: 29 Feb 2024

Last month we took a look at the noble art of questioning. Let’s now explore an even more important skill – how to listen to the answers we get.

Dr W. Edwards Deming

Forces of destruction

Published: 21 Feb 2024

Christopher Chinapoo CQP FCQI and Dr Kevan Leach from the CQI’s Deming special interest group look at the perils of extrinsic motivators in systemic perspectives and how to build functional relationships and teams.

Quality Organisation of the Year winners

A quality organisation

Published: 3 Nov 2023

The team from the Federal Authority for Nuclear Regulation, UAE, took the honours as Quality Organisation of the Year at the International Quality Awards 2023 in June. Learn more about the organisation’s award-winning approach