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Dr Nigel Croft CQP FCQI

Managing a changing climate

Published: 26 Mar 2024

Dr Nigel Croft CQP FCQI, Chair of the ISO Joint Technical Coordination Group for Management System Standards from 2021 – 2023, takes a closer look at ISO’s climate change considerations now incorporated into management systems standards.

Man listens carefully to a woman

Just listen....

Published: 29 Feb 2024

Last month we took a look at the noble art of questioning. Let’s now explore an even more important skill – how to listen to the answers we get.

Dr W. Edwards Deming

Forces of destruction

Published: 21 Feb 2024

Christopher Chinapoo CQP FCQI and Dr Kevan Leach from the CQI’s Deming special interest group look at the perils of extrinsic motivators in systemic perspectives and how to build functional relationships and teams.

Lead Auditor Ravindiran Gurusamy

The key to compliance

Published: 23 Nov 2023

IRCA Principal Auditor Ravindiran Gurusamy examines the compliance obligations that are required in an environmental management system.