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Best of the CQI eLibrary: root cause analysis
Organisations are encouraged to use root cause analysis to identify errors and implement preventative action. We highlight five top articles to help you better understand root cause analysis.
Best of the CQI eLibrary: ISO 14001 and environmental auditing
With the launch of ISO 14001:2015, auditors need to develop their understanding of the environmental standard. We highlight five top articles on EMS auditing.
Best of the CQI eLibrary: environmental management
Read five of the latest journal articles on environmental management for quality professionals
IT project communication as a quality risk
George Roussos, senior project engineer at NG Bailey, says good communication could improve quality and reduce defects costs for the construction industry
My SHEQ story (so far), by the graduate engineer
Victoria Wallbank, project manager at sustainable energy company Vital Energi, reveals how she was engaged in quality early in her career
Behind the scenes: revising ISO 9004
Mark Braham, FCQI CQP, reports from Rotterdam where he was the CQI category A liaison for ISO/TC 176, the committee revising the quality management standard.
Best of the CQI eLibrary: change management
Change management is a major challenge for quality professionals today. We highlight five of the latest articles on change management.
Why ISO 9001:2015 calls for a partnership approach
Lorraine Harrison, CQP MCQI, quality and compliance manager at Global Marine, explains how ISO 9001:2015 puts the focus on a cross-functional approach can help build the right culture
ISO 9001:2015 – Who are the interested parties?
Bhuvan Veerasamy, director and principal consultant at Avanta Global, examines the ISO 9001:2015 requirements on interested parties
Who are our customers?
Horacio Martirena, IRCA technical assessor, explores how ISO 9001:2015 puts the emphasis on understanding customers