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Metrics motivate performance and behaviours
How often do you think about the behaviours your metrics motivate? Are they the ‘right’ ones, and will they motivate ethical behaviours and approaches, asks Ryan Renard CQP FCQI
Elevating the customer experience
In a crowded market, how can quality professionals ensure their brand stands out? Susan Samaroo CQP MCQI explains the benefits of a ‘surprise and delight’ approach.
Exploring hidden dimensions Part 6: another look at the double-edged sword
Continuing their series, IRCA-certified Associate Auditor and International Project Quality Lead Rasoul Aivazi and retired auditor Richard Brett explore how Japanese philosophies are intrinsic in quality.
Enhancing the role of auditing to boost organisational capability
How can enhancing the role of auditing boost an organisation’s capability, sustainability, compliance, resilience and performance? Ian Rosam CQP FCQI, Chief Product Officer at DeepFathom and a member of the CQI's Audit special interest group, takes a closer look at the benefits of moving away from the traditional audit role.
Changing minds
How entrenched can we become in our own way of thinking? Ryan Renard CQP MCQI, SQMS Manager at Ontic, looks at how quality professionals can change minds – including their own.
Embracing the full picture
Susan Samaroo CQP MCQI outlines the critical role of a 360° business process map in an organisation.
Exploring hidden dimensions: quality culture and cultural quality – Part 2
Continuing their series, IRCA-Certified associate auditor and international project quality lead Rasoul Aivazi and retired auditor Richard Brett use stories from their own experiences to explore how Japanese philosophies are intrinsic in quality.
Just listen....
Last month we took a look at the noble art of questioning. Let’s now explore an even more important skill – how to listen to the answers we get.
Forces of destruction
Christopher Chinapoo CQP FCQI and Dr Kevan Leach from the CQI’s Deming special interest group look at the perils of extrinsic motivators in systemic perspectives and how to build functional relationships and teams.
Getting on the right flight path for quality
After 30 years as an engineer in the Royal Air Force, followed by 15 years in engineering and quality, Dr Tony Kenneson-Adams reflects on how the RAF’s approach to quality can be applied in civilian life