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Customer loyalty lessons from the new London branch
Natasha Cowan reports on the second London branch event to find out how quality professionals are leading the way in customer loyalty.
How I became a Fellow: Amanda McKay
As part of the CQI’s new Meet the Fellow series, we interview quality advocate Amanda McKay to find out what it takes to achieve this prestigious grade and how she is developing the next generation of quality professionals.
Watch: Four TED talks for innovation
Inspiring lectures to help boost your productivity and spark new ideas in your work
Why ISO 9001:2015 calls for a partnership approach
Lorraine Harrison, CQP MCQI, quality and compliance manager at Global Marine, explains how ISO 9001:2015 puts the focus on a cross-functional approach can help build the right culture
ISO 9001:2015 – Who are the interested parties?
Bhuvan Veerasamy, director and principal consultant at Avanta Global, examines the ISO 9001:2015 requirements on interested parties
Watch: top TED Talks to inspire you as a quality professional
A selection of thought provoking lectures to help boost your productivity and bring change through your work.
Download the Defence Body of Quality Knowledge
Essential reading for quality professionals looking to get ahead in the defence industry.
Driving business differently
In part one of our new series following British start-up Riversimple, environment custodian Peter Lang explains why a radical new car needs a radical business plan.
Member case study: CPD in retirement
Retired Chartered Quality Professional Eric Martindale on choosing learning goals to suit you and how to achieve them.
Video: CPD – what you need to know
CQI members reveal their tops tips for successful CPD