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Getting value from your supply chain
Bob Hughes, CQP FCQI, explains why an organisation’s products and services are only as good as its supply chain.
16 hours (indicative)
Introduction to Process Design
This course provides fundamental skills for process design, standardisation, the capability to understand customer and stakeholder requirements and define standardised processes to deliver them.
Quality World magazine
The leading independent magazine dedicated to quality. Find out how to subscribe, read a sample below, or access this month's issue online now if you're a member of the CQI or IRCA.
Leading Quality in the 21st Century (ebook)
A collection of six articles commissioned by the CQI from experts at Oakland Consulting looks at the new challenges facing the quality profession.
How quality adds billions to the UK's economy
How much is quality management worth to the UK? A groundbreaking study revealed that in 2011 quality management practices contributed £90bn to the economy (six per cent of GDP), £9.1bn in taxes to the treasury and 1.4 million jobs.