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Focusing on the future
IRCA Principal Auditor Ravindiran Gurusamy makes the case for putting customer focus at the heart of an organisation.

Audit SIG attendees and the future of audit
The Chartered Quality Institute’s Audit SIG Conference, in partnership with Inmarsat and sponsored by Société Générale de Surveillance (SGS), took place on September 15 at Inmarsat’s headquarters in London. At the end of the event, delegates and Audit SIG members stopped to share their thoughts on the future of the audit industry and their key takeaways from the event.

Breaking down language barriers
Quality Engineer Benjamin Clifford, who works for DISCO Corporation in Japan, was a finalist in the Emerging Talent category at this year’s CQI International Quality Awards. Here, he explains his journey into auditing, and how a multi-lingual auditing programme is improving standards in his organisation.

Cognitive bias and its impact on outsourcing
Cognitive biases can have a serious impact on supply chain management when it comes to outsourcing vendors. Krishnan Lakshminarayanan CQP MCQI, a Lead Auditor and Senior Manager at William Hare in India, examines some common examples and looks at how they can be avoided.

Hyundai Mobis CEO secures ISO presidency
ISO announces its new president at its 2022 Annual Meeting where discussions on how standards can support international trade, innovation and climate change were the focus of the week-long meeting.
Become an event partner for Quality Live 2024
Quality Live and the International Quality Awards return on Thursday 20 June 2024.
Become an event partner for Quality Live 2025
Quality Live and the International Quality Awards return on Thursday 19 June 2025.

CQI’s Audit SIG Conference brings the future to the audit table
The Chartered Quality Institute’s Audit Special Interest Group met in conference with delegates, on September 15 to discuss the future of the audit industry.

Is conformity assessment a quality process?
Is the certification of quality management systems a quality process? Paul Simpson CQP FCQI takes a closer look.

Sustaining quality talent
The CQI’s recent Workforce Insights research revealed that only 16% of 16–34-year-olds in the quality profession chose quality at the start of their working life. With this in mind, John Jack, Laboratory Specialist in Quality Laboratory and Clinical Operations at LifeScan, discusses the importance of quality apprenticeship programmes.