The Chartered Quality Institute (CQI) is proudly celebrating its centenary this year. From our origins in 1919 as the Technical Inspection Institute, the CQI is now a thriving professional body with a royal charter to promote quality management and a global membership of 20,000 in over 100 countries. The story of the CQI is of its members, volunteers and partners who have helped organisations in the public, private and non-profit sectors to improve the way they deliver products and services for customers. It’s also a story of how quality management has sustained and improved organisational performance and contributed to improving the quality of life over the past 100 years.