Features
From exclusive tours inside top organisations, to interviews with industry experts and opinion pieces written by quality innovators, read the latest features to improve your knowledge and understanding.
Bridging the gap
Anar Malikov CQP FCQI outlines how quality frameworks can be adapted to make them fit for every business.
What are we going to do with artificial intelligence?
Artificial intelligence is integral in many sectors, and quality management systems are no exception, says senior auditor Pedro Mejias.
Engagement of people
Raffat Khatoon Mohammed, CQP MCQI, ISO 9001, 14001 and 45001 Lead Auditor at Qatar Primary Materials Company (QPMC), explains how ‘engagement of people’ helped QPMC to overcome staff and skill shortages during the Covid-19 pandemic.
Managing quality and risk in projects
Abdullah Shaiban, Project Inspection Supervisor at Saudi Aramco – a multinational petroleum and natural gas company – highlights the importance of integrating risk into a quality management system.
Utilising the '8D Approach' in business
Stephanie Herring, Quality Manager at Wales Fertility Institute, UK, explains why the 8D approach should be applied when investigating non-conformances.
Eliminating the costs of poor quality
Vimala Balusamy, CQP MCQI, Quality and Project Management Consultant, India, shares her five steps to help prevent poor quality costs in businesses.
Strengthening customer relationships through quality assurance
Ben Dewison, Specialist Member of The Institute of Customer Service, UK, explains the importance of quality assurance and how it can be used to improve customer relationships.
Setting and applying SMART objectives
Sam Kinch, Quality Management Consultant at qualityinspired.co.uk, highlights the importance of SMART objectives and how businesses should apply them.
Achieving the grade of Fellow
Neil Stanbury, CQP FCQI, Site Quality Leader at MB Aerospace, speaks to Daniel Moore about his recent achievement of Fellowship status.
Getting value from your supply chain
Bob Hughes, CQP FCQI, explains why an organisation’s products and services are only as good as its supply chain.
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