
Features
From exclusive tours inside top organisations, to interviews with industry experts and opinion pieces written by quality innovators, read the latest features to improve your knowledge and understanding.

The power of benchmarking
Andrew Ward CQP MCQI outlines benchmarking as a business improvement tool, outlining the benefits and the potential pitfalls.

Through the lens of the auditee
(Ben) Ho Bun Chan CQP MCQI offers audit insight from the other side of the table, examining how an organisation undergoing ISO certification for the first time can get the best out of the process.

A sustainable and circular view of production
Christopher Chinapoo CQP FCQI, a committee member of the CQI’s Deming special interest group, examines how Deming’s System of Profound Knowledge provides a lens that is critical when designing for sustainable production.

Auditee management approaches and their impact on audit outcomes
How do different approaches to audit management impact on the outcome? Kamran Zulfugarov, an integrated management systems Lead Auditor in Azerbaijan, takes a closer look.

Enhancing global transparency
In late October, it became mandatory for all accreditation and certification bodies to upload information relating to management systems certifications to the IAF CertSearch database. We speak to Nigel Johnston, CEO of Quality Trade, which developed the database, about the value CertSearch offers to organisations.

IWA 48: A new benchmark in ESG implementation
Management consultant Oluwafemi Adare CQP MCQI, a member of the Sustainability special interest group, explains the significance of the recently published IWA 48 for quality professionals.

Better by design
Quality systems not only make good sense for a successful business, they are increasingly important in ensuring a fairer and cleaner world, says senior auditor Pedro Mejias.

Value-adding apprenticeship
As part of a series of articles on different quality qualifications, Rachel Wood PCQI, Quality Associate at the Callisto Pharma Group in the UK, outlines her experience of undertaking the Level 4 Quality Practitioner course, studying with Six Pillars Consulting.

Embracing the full picture
Susan Samaroo CQP MCQI outlines the critical role of a 360° business process map in an organisation.

Developing a quality career
We catch up with Catriona Large, Quality and HSE Advisor at CGG, winner of the Emerging Talent category at the CQI’s International Quality Awards 2023.
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