Features
From exclusive tours inside top organisations, to interviews with industry experts and opinion pieces written by quality innovators, read the latest features to improve your knowledge and understanding.
Workplace best practice at South American IT consultancy, Hexacta
Hexacta, finalists for Quality Organisation of the Year at the CQI’s 2022 International Quality Awards, uses best practices in the workplace, alongside state-of-the-art technologies, to ensure the highest standards of quality across more than 130 live projects.
Building a quality culture
A quality culture is at the heart of any successful organisation. Consultant and communication coach Lesley Worthington outlines the key building blocks to achieve it.
ICP's ongoing journey to innovation
The team from the Federal Authority for Identity, Citizenship, Customs & Port Security in the UAE – named as one of two Quality Organisation of the Year winners at this year’s International Quality Awards – was also a finalist for the Digital Innovation Award.
Navigating the rocky road ahead
The European Confederation of Institutes of Internal Auditors has published its annual Risk in Focus report. What are the topics of concern for internal auditors, and how can they support their organisations in key risk areas?
Finding testers in times of shortages
Richard Mort, a senior consultant at Eurofins Digital Testing, an independent company for quality assurance, testing and cyber security for software systems and devices, explores the challenges faced by the testing industry, and suggests key approaches to ensure organisations’ quality assurance remains a constant capability alongside software development
Cognitive bias and its impact on outsourcing
Cognitive biases can have a serious impact on supply chain management when it comes to outsourcing vendors. Krishnan Lakshminarayanan CQP MCQI, a Lead Auditor and Senior Manager at William Hare in India, examines some common examples and looks at how they can be avoided.
Decentralising clinical trials
Damien Tiller, Director of Quality at Lindus Health and an IRCA Lead Auditor, examines the changing face of clinical trials and how organisations must strive to do the right thing while adapting to a new way of working.
Fire safety requirements: A management system approach
In the wake of the Grenfell Tower tragedy, the Government published an independent report into building regulations and fire safety, produced by Dame Judith Hackitt. Robert Morley, a Lead Assessor at MMRA of fire risk management systems to BS 9997:2019, explains the management system approach to fire safety requirements.
The Survivors Trust welcomes being put to the test
As sexual assault referral centres in the UK continue to work towards achieving accreditation to ISO 15189 by October 2023, The Survivors Trust is working to become a UKAS-accredited inspection body. Chris Sharif, Policy and Standards Manager at the trust, explains the process and its importance.
Supporting vulnerable consumers
The Inclusive Service Kitemark has been launched by BSI to assist vulnerable consumers. We speak to Natasha Bambridge, Global Consumer Promise Practice Director at BSI, about how the Kitemark will help protect and support consumers.
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