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Leveraging Quality 4.0 to enhance customer experience
This, our first co-created report with US-based research and consulting firm Gartner, provides an in-depth analysis of the actions organisations need to take to prepare for the major customer shifts and increase in customer expectations.
BSI finds 83% of consumers in India would dismiss hypocritical businesses
Poll findings indicate that most consumers in India would stop buying products and services from organisations that do not adhere to their own stated purposes.
Defining Quality 4.0: a new CQI research project
The CQI is pleased to announce that we have commissioned a consortium comprising Leeds University Business School and The Oakland Institute for Business Research and Education to carry out some research into the concepts and principles that underpin the evolution of ‘Quality Management 4.0’ or ‘Quality 4.0’ as it is more widely known.
CQI Response to the UK-EU Trade & Cooperation Agreement
Looking to the future post Brexit
Planning for different possibilities
Huw Williams, Principal at SAMI Consulting, talks to Alicia Dimas about how quality professionals should be planning for different future scenarios and what changes are most likely to disrupt their organisations.
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