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![Listening carefully Man listens carefully to a woman](/sites/default/files/styles/block_listing_mobile/public/2024-03/gettyimages-1353372747.jpeg?itok=EIwRetXf)
Just listen....
Last month we took a look at the noble art of questioning. Let’s now explore an even more important skill – how to listen to the answers we get.
![Dr W. Edwards Deming Dr W. Edwards Deming](/sites/default/files/styles/block_listing_mobile/public/2024-02/deming_qw_feb2014.jpg?itok=6FHbEpzO)
Forces of destruction
Christopher Chinapoo CQP FCQI and Dr Kevan Leach from the CQI’s Deming special interest group look at the perils of extrinsic motivators in systemic perspectives and how to build functional relationships and teams.
![Corrective actions in construction How effective are corrective actions in the construction industry](/sites/default/files/styles/block_listing_mobile/public/2024-02/gettyimages-1312320486.jpg?itok=Kul6X7vN)
The effectiveness of corrective action in the construction industry
K. Amarnath takes a look at the effectiveness of corrective actions, especially in the construction industry where tackling nonconformities is a never-ending challenge.
![Quality Manager David Treadwell is also a karate black belt David Treadwell CQP MCQI](/sites/default/files/styles/block_listing_mobile/public/2023-12/received_959230814937900.jpeg?itok=E6VgSRVy)
The (martial) art of quality
Dave Treadwell CQP MCQI is a black belt in two different but interrelated disciplines – Six Sigma and karate. He shares his quality journey
![Author Dr Tony Kenneson-Adams Dr Tony Kenneson-Adams](/sites/default/files/styles/block_listing_mobile/public/2023-11/0t8a6144.jpg?itok=YUUtLEv4)
Getting on the right flight path for quality
After 30 years as an engineer in the Royal Air Force, followed by 15 years in engineering and quality, Dr Tony Kenneson-Adams reflects on how the RAF’s approach to quality can be applied in civilian life
![Frederic Sauzet Author Frederic Sauzet](/sites/default/files/styles/block_listing_mobile/public/2023-11/sauzet-frederic-nobg.jpg?itok=qAVCYvlt)
The power of ISO 56001: shaping the future of innovation management
ISO 56001 Innovation management system – requirements is due to be published next year. Frédéric Sauzet calls on members to get involved during the current development stage of the standard.
![LifeScan Scotland team at International Quality Awards 2023 LifeScan Scotland team at International Quality Awards 2023](/sites/default/files/styles/block_listing_mobile/public/2023-10/lifescan_scotland_finalists.jpg?itok=Fp8Z3oYK)
Making a lasting impact on sustainability
LifeScan Scotland was among the finalists at the International Quality Awards (IQA) 2023 in the Sustainability Impact category, with the organisation’s ONEarth team praised by the judges for its work on a range of sustainability issues.
![Using the hierarchy of improvement for success Man atop a pyramid](/sites/default/files/styles/block_listing_mobile/public/2023-10/gettyimages-497444346.png?itok=hiep44iO)
Hierarchy of improvement
Jessen Yeoh CQP MCQI, an IRCA Principal Auditor and a principal advisor at P Excel Advisory in Melbourne, Australia, draws on ISO 9001 to outline the ‘hierarchy of improvement’.
![A quality thumbprint on sustainability Putting a quality thumbprint on sustainability](/sites/default/files/styles/block_listing_mobile/public/2023-10/gettyimages-1352511781.jpg?itok=yDwD4Lbe)
Changing the direction of quality for a sustainable future
Lowellyne James CQP FCQI, highlights the need for quality professionals to be at the forefront of the fight to combat the impact of climate change.
![CQI Board of Trustees member and Fellow, Christopher Chinapoo Christopher Chinapoo CQI FCQI](/sites/default/files/styles/block_listing_mobile/public/2023-09/cqi_headshots_march_2023113.jpg?itok=oc_1Y5Ol)
Creating a lasting impact
As part of our series of Q&As with CQI Fellows, CQI Trustee Christopher Chinapoo CQP FCQI tells us about his journey to becoming the first CQI member in the Caribbean to achieve this prestigious grade.