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![Author Susan Samaroo CQP MCQI Susan Samaroo CQP MCQI](/sites/default/files/styles/block_listing_mobile/public/2024-05/susan_samaroo_cropped.jpeg?itok=GXsEZ0qr)
Embracing the full picture
Susan Samaroo CQP MCQI outlines the critical role of a 360° business process map in an organisation.
![Taking an integrated approach Shaking hands](/sites/default/files/styles/block_listing_mobile/public/2024-04/gettyimages-1256603011.jpg?itok=H2zRoxtq)
A truly integrated approach?
Quality, health and safety, and environment are often put together in organisations, but how well have they been integrated? Paul Vaughan CQP FCQI takes a closer look.
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Leveraging Quality 4.0 to enhance customer experience
This, our first co-created report with US-based research and consulting firm Gartner, provides an in-depth analysis of the actions organisations need to take to prepare for the major customer shifts and increase in customer expectations.
![BS 30416: Menopause support as standard BS 30416 has been developed by BSI to give guidance on addressing the needs of employees who are experiencing menopause symptoms.](/sites/default/files/styles/block_listing_mobile/public/2023-07/gettyimages-1401455311_lq.jpg?itok=2ud8QOX9)
BS 30416: Menopause support as standard
BS 30416 has been developed by BSI to give guidance on addressing the needs of employees who are experiencing menopause symptoms.
![How to address the green skills gap in your organisation? Gary Ruffhead CQP MCQI examines the role of quality infrastructure in addressing the green skills gap.](/sites/default/files/styles/block_listing_mobile/public/2023-06/gettyimages-1395427215_lq.jpg?itok=QZBvq956)
How to address the green skills gap in your organisation?
Gary Ruffhead CQP MCQI examines the role of quality infrastructure in addressing the green skills gap.
![Q&A with Shauna Davis PCQI In the first of a series, we chat to Shauna Davis PCQI, winner of the Emerging Talent category at the 2022 International Quality Awards](/sites/default/files/styles/block_listing_mobile/public/2023-06/shauna_davis_international_quality_awards_2022.jpeg?itok=rL3_hR-H)
Emerging Talent winner shares her journey after the IQA 2022
In the first of a series, we chat to Shauna Davis PCQI, winner of the Emerging Talent category at the 2022 International Quality Awards.
![](/sites/default/files/styles/block_listing_mobile/public/lido_1.jpg?h=748dd050&itok=vao78m0a)
Achieving accreditation as a small company
Su Chantry, Clinical Director at SKC Occupational Health, outlines her journey to ISO 15189 accreditation.
![](/sites/default/files/styles/block_listing_mobile/public/sharjeelgraphimage.jpg?h=adba40e8&itok=NJX9At3I)
Essentials for a safe on-site audit
Sharjeel Farooq, IRCA Principal Auditor, and Director of Advanced Certifications Pvt Limited in Pakistan, shares his experience and advice on how to hold a safe on-site audit during the Covid-19 pandemic.
![](/sites/default/files/styles/block_listing_mobile/public/robot-thinking.jpg?itok=y01ET59g)
Innovation, standards and the battle for global competitiveness
The UK Quality Infrastructure (UKQI) - an alliance of four institutions which oversees standardisation, testing, measurement, certification and accreditation in the UK, has stepped up its response to Industry 4.0. Why?
![](/sites/default/files/styles/block_listing_mobile/public/quality_4.0_1.png?itok=M2g0aFvC)
Quality 4.0 research project background
The world is experiencing a transformation in the way businesses, organisations and governments operate