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![Author Susan Samaroo CQP MCQI Susan Samaroo CQP MCQI](/sites/default/files/styles/block_listing_mobile/public/2024-05/susan_samaroo_cropped.jpeg?itok=GXsEZ0qr)
Embracing the full picture
Susan Samaroo CQP MCQI outlines the critical role of a 360° business process map in an organisation.
![LifeScan Scotland team at International Quality Awards 2023 LifeScan Scotland team at International Quality Awards 2023](/sites/default/files/styles/block_listing_mobile/public/2023-10/lifescan_scotland_finalists.jpg?itok=Fp8Z3oYK)
Making a lasting impact on sustainability
LifeScan Scotland was among the finalists at the International Quality Awards (IQA) 2023 in the Sustainability Impact category, with the organisation’s ONEarth team praised by the judges for its work on a range of sustainability issues.
![A quality thumbprint on sustainability Putting a quality thumbprint on sustainability](/sites/default/files/styles/block_listing_mobile/public/2023-10/gettyimages-1352511781.jpg?itok=yDwD4Lbe)
Changing the direction of quality for a sustainable future
Lowellyne James CQP FCQI, highlights the need for quality professionals to be at the forefront of the fight to combat the impact of climate change.
![Murugesh Siva, a grey haired Indian man with beard and moustache in a white open necked shirt, outdoors](/sites/default/files/styles/block_listing_mobile/public/2023-08/profpic4_1.png?itok=mSNOlWKK)
The importance of ESG reporting
Why is ESG reporting so important for businesses? ISO Lead Auditor and Director of Daksyam Group Murugesh Siva explains.
![](/sites/default/files/styles/block_listing_mobile/public/2023-08/profession_map_framework_final_0.png?itok=41MoUfxa)
The Profession Map: what it means for auditors
Learn how The Profession Map applies to you and what it means for the future of the auditing profession.
![Taking sustainability into the boardroom Corporate sustainability should be at the heart of boardroom activity, says Zoi Kontodimou, Chair of the CQI’s Sustainability special interest group and Corporate Sustainability PhD Researcher.](/sites/default/files/styles/block_listing_mobile/public/2023-03/GettyImages-1442960535%20LQ.jpg?itok=gy1_2rY6)
Taking sustainability into the boardroom
Corporate sustainability should be at the heart of boardroom activity, says Zoi Kontodimou, Chair of the CQI’s Sustainability special interest group.
![Two hands shaking in agreement cqi quality recruitment](/sites/default/files/styles/block_listing_mobile/public/2023-02/cytonn-photography-n95vmlxqm2i-unsplash.jpg?itok=7zcBJgVd)
Recruitment problems? It starts with the advert
With 67% of respondents to the CQI’s Workforce Insight research saying they had struggled to recruit for quality and audit roles, it has never been more important for job adverts to hit their target. Mark Walsh CQP MCQI, an IRCA lead auditor and director at Q-Sys Solutions, highlights some common pitfalls, and how to avoid them.
![](/sites/default/files/styles/block_listing_mobile/public/2022-11/cqi_awards_icp_innovation.jpg?itok=uc6IkYJF)
ICP's ongoing journey to innovation
The team from the Federal Authority for Identity, Citizenship, Customs & Port Security in the UAE – named as one of two Quality Organisation of the Year winners at this year’s International Quality Awards – was also a finalist for the Digital Innovation Award.
![](/sites/default/files/styles/block_listing_mobile/public/audit_inspection_credit_andrei_r_2.jpg?h=32a1691b&itok=J6tWM6Pu)
Threat to a Ministry of Defence contract
In our latest dilemma, a small business is subjected to an inappropriate ISO 9001 certification audit.
![](/sites/default/files/styles/block_listing_mobile/public/lido_1.jpg?h=748dd050&itok=vao78m0a)
Achieving accreditation as a small company
Su Chantry, Clinical Director at SKC Occupational Health, outlines her journey to ISO 15189 accreditation.