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LifeScan Scotland team at International Quality Awards 2023

Making a lasting impact on sustainability

Published: 2 Nov 2023

LifeScan Scotland was among the finalists at the International Quality Awards (IQA) 2023 in the Sustainability Impact category, with the organisation’s ONEarth team praised by the judges for its work on a range of sustainability issues.

Man atop a pyramid

Hierarchy of improvement

Published: 19 Oct 2023

Jessen Yeoh CQP MCQI, an IRCA Principal Auditor and a principal advisor at P Excel Advisory in Melbourne, Australia, draws on ISO 9001 to outline the ‘hierarchy of improvement’.

Christopher Chinapoo CQI FCQI

Creating a lasting impact

Published: 26 Sep 2023

As part of our series of Q&As with CQI Fellows, CQI Trustee Christopher Chinapoo CQP FCQI tells us about his journey to becoming the first CQI member in the Caribbean to achieve this prestigious grade.

Leveraging Quality 4.0 to enhance customer experience

Published: 22 Sep 2023

This, our first co-created report with US-based research and consulting firm Gartner, provides an in-depth analysis of the actions organisations need to take to prepare for the major customer shifts and increase in customer expectations.

Murugesh Siva, a grey haired Indian man with beard and moustache in a white open necked shirt, outdoors

The importance of ESG reporting

Published: 4 Sep 2023

Why is ESG reporting so important for businesses? ISO Lead Auditor and Director of Daksyam Group Murugesh Siva explains.