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Who are our customers?
Horacio Martirena, IRCA technical assessor, explores how ISO 9001:2015 puts the emphasis on understanding customers
The context of the organisation
Bob Hughes, CQP FCQI, managing director of Temple Quality Management Systems, explains why understanding the organisation and its context offers the management team an opportunity to reflect on its successes.
How to conduct a successful audit risk evaluation
Andrew Ward explains how he helped create a bespoke audit solution to support Balfour Beatty and Crossrail during construction of the new Woolwich station.
Update: ISO 17021-3 to launch in January
Major changes to ISO 17021-3 are underway and the new standard will be published in January 2017.
Major changes underway to vital audit standards
Richard Green explains crucial changes to ISO 19011 and ISO/IEC 17021-1 and reveals what this will mean for the quality profession.
ISO 9001:2015 quality policy objectives (IRCA)
Andrew Holt examines how ISO 9001:2015 sets out the development and communication of the quality policy and what this means for auditors.
ISO 9001:2015 quality policy objectives
Andrew Holt examines how ISO 9001:2015 sets out the development and communication of the quality policy and what this means for quality professionals.
ISO 9001:2015 what quality policy means for auditors
Andrew Holt examines how ISO 9001:2015 sets out the development and communication of the quality policy and what this means for auditors.
ISO 9001:2015 – why transition matters
CQI interim head of membership services Richard Green explains why ISO 9001:2015 transition is important for quality professionals.
The delay to 45001
With the launch date of ISO 45001 uncertain, the CQI’s Richard Green explains the latest delay with the standard and what it means.