Search
Search our content by date or relevance.
Leveraging Quality 4.0 to enhance customer experience
This, our first co-created report with US-based research and consulting firm Gartner, provides an in-depth analysis of the actions organisations need to take to prepare for the major customer shifts and increase in customer expectations.
Quality management systems offering sustainable solutions to reduce waste
Murugesh Siva examines how quality management systems can assist in the key areas of managing both industrial and metal waste.
Adding value to audits of management systems
Senior auditor Pedro Mejias outlines five ways in which the audit process can create value to the auditee.
AI automation driving digital acceleration in testing
Mav Turner, CTO of DevOps at Tricentis, takes a closer look at the use of AI in quality assurance to drive software development.
Preparing for unannounced audits of medical devices
ISO 13485 internal auditor Karandeep Singh Badwal, explains what to expect and how to prepare for unannounced audits of companies with a UKCA or CE-marked medical device.
The importance of gap assessments in auditing
Conducting a gap assessment is a vital first step when implementing a new management system or integrating one with an existing system. IRCA Lead Auditor Andy Lau explains the steps that must be taken to ensure conformance with certification body standards.
Selecting the right problem-solving strategy
Derek Scott, CQP FCQI, Quality Manager at Rubberatkins, Scotland, takes a look at models and strategies for problem-solving.
Defining Quality 4.0: a new CQI research project
The CQI is pleased to announce that we have commissioned a consortium comprising Leeds University Business School and The Oakland Institute for Business Research and Education to carry out some research into the concepts and principles that underpin the evolution of ‘Quality Management 4.0’ or ‘Quality 4.0’ as it is more widely known.
Managing quality and risk in projects
Abdullah Shaiban, Project Inspection Supervisor at Saudi Aramco – a multinational petroleum and natural gas company – highlights the importance of integrating risk into a quality management system.
Process automation and the quality professional
Richard Seddon, Managing Partner at Process Management International (PMI), UK, explains why quality professionals need to embrace process automation tools in this digitally advanced era.