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Utilising the '8D Approach' in business

Published: 15 Dec 2020

Stephanie Herring, Quality Manager at Wales Fertility Institute, UK, explains why the 8D approach should be applied when investigating non-conformances.

Process automation and the quality professional

Published: 23 Nov 2020

Richard Seddon, Managing Partner at Process Management International (PMI), UK, explains why quality professionals need to embrace process automation tools in this digitally advanced era.