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Embracing the full picture
Susan Samaroo CQP MCQI outlines the critical role of a 360° business process map in an organisation.
Considering an alternative Lean approach to ISO's Harmonized Structure
Sucilla Harrikissoon CQP MCQI examines the importance of a Lean approach to implementing ISO’s Harmonized Structure.
Auditing collaborative business relationship management systems
Louise Jones takes a closer look at ISO 44001:2017 and auditing collaborative business relationship management systems.
Conformity assessment: Setting the standard
In this interview, Warren Merkel, Vice President of Policy at the ANSI National Accreditation Board, explains the reasons behind the update to ISO/IEC 1706:2022 Conformity assessment – Code of good practice, and its impact on the work of quality professionals.
Selecting the right problem-solving strategy
Derek Scott, CQP FCQI, Quality Manager at Rubberatkins, Scotland, takes a look at models and strategies for problem-solving.
Ensuring employee engagement in complete digital transformation
Professor Mitter Vedu FCQI examines the impact of digital transformation for organisations and stresses the importance of employee engagement for deriving full benefits of this transformation.
How to engage with Human Activity Systems
Bob Kennedy describes a fresh interpretation of system of profound knowledge that facilitates meaningful engagement with 21st century human activity systems.