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Meet CQI volunteer Isa Mohamed Hasan
Isa Mohamed Hasan, Senior Quality Assurance and Environmental Manager at Chun Wo-CRGL-MBEC Joint Venture, reveals the rewards and highlights of being a volunteer for the CQI Hong Kong branch.
Meet the volunteer
This week we celebrate the important work volunteers accomplish across the world. Each day we will publish an interview with one of our own volunteers, so that you will get to know them and find out more about what they do to help the CQI excel in its mission. Our first interviewee is Gemma Parnell, Quality Manager at Abbott Risk Consulting, and Chair for the CQI’s East of Scotland branch
How to motivate all employees to engage in improvement activities: a case study of DISCO Corporation
DISCO Corporation, a company which is part of IRCA Japan OEA (Organisation Employing Auditors), provides design and development, manufacturing and related services for precision processing equipment and tools used in semiconductor manufacturing and other industries. In 2003, they introduced unique activities called PIM (Performance Innovation Management). Including PIM, they have established effective systems for motivating of its members, from top management to general employees, to be engaged in improvement. PIM activities are carried out not just at the head office in Tokyo, but also in the nanufacturing plants in Japan and in their local offices around the globe. Among these activities, the PIM matches are an entirely unique approach.
Integrating FMEA into process development
Find out what happened when Benetel integrated FMEA into their process development for ISO 9001:2015.
Linking measures to the voice of your customer
Dennis Crommentuijn-Marsh, Director Consultant, Practice Head Data Analytics and Insights at PMI, looks at the process for linking measures to the voice of your customer.
Customer loyalty and the role of the quality professional
Mark Eydman, CQP MCQI, Managing Director at Six Pillars Consulting, considers how organisations can measure, respond to, and develop customer loyalty to support sustainable, profitable growth.
The importance of human behaviour in healthcare
Hing-yu So, CQP FCQI, Services Director of Quality and Safety at New Territories East Cluster, Hong Kong Hospital Authority, explains how a focus on human interaction can improve patient safety.
BS 9009 – 2019 open for consultation
BS 9009 External Providers - Trust Tests is now open for public comments until 4 April 2019. Mike Pearson, Director at Pearson Associates, and expert in BS 9009, explains the standard and its context.
What measures should you be recording?
Susannah Clarke, Managing Director at PMI, explores how recording the right measures can help you to improve your processes.
How to achieve an effective management review
Angelique Macrez, Group Performance Improvement Manager at Osborne, explains the benefits of the management review.