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A client-centric quality culture
Arlene Ollano-Aguilar, BSc Eng, Six Sigma, IRCA-certified QMS Lead Auditor and Quality Manager for Faithful+Gould, member of the SNC-Lavalin Group, talks about how a quality approach can help a company improve its operations and adapt to clients’ demands.
Improving security for cloud management systems
Richard Green breaks down the history and practicality of ISO/IEC 27017:2015.
Integrating quality in the design of dental tools
Manufacturer Dentsply Sirona shares the stages involved in the design of their dental equipment products.
Deming Management for Quality (part 3): Decisionology - Statistical Process Control done right
In the third part of this four-part series on Deming’s System of Profound Knowledge, Alan Clark and Tony Korycki explain how to conduct a proper analysis of data to provide evidence of what is happening in an organisation, as a basis for effective decision-making.
Leadership for culture change: 12 precepts of proactive leadership
Mitter Vedu explores strategies to improve employee involvement through top management behaviour and what tools to use to effectively enhance this commitment.
Total engagement: the key to achieving ISO 9001:2015
Meeting the requirements of the latest quality management standard, ISO 9001: 2015, means major changes in adapting to its risk- and opportunity-based approach. Gordon Dunbar, Quality Manager at ETAL Group, explores how this approach requires involvement not just from board room to factory floor, but throughout the organisation’s ecosystem.
Are your suppliers prepared for the revised ISO 13485?
Werner Karau, European Commercial Leader at Flexan LLC, analyses why original equipment manufacturers (OEMs) must ensure their suppliers comply to the revised ISO 13485 standard by the March 2019 deadline
Deming Management for Quality (part 2): Systemology - Everything is connected
In the second part of this four-part series on Deming’s System of Profound Knowledge, Alan Clark and Tony Korycki look at organisations as systems, and the importance of ‘seeing the bigger picture’ to stay relevant
Progression, reward, flexibility – the key to job satisfaction in quality
Last year the CQI partnered with recruitment agency Shirley Parsons to conduct an independent survey into how satisfied quality professionals are in their jobs. The results are in and there’s plenty to smile about!
The impact of emerging technology
Quality professionals share their thoughts on how technology will affect the profession in the next 10 years.