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Leveraging Quality 4.0 to enhance customer experience
This, our first co-created report with US-based research and consulting firm Gartner, provides an in-depth analysis of the actions organisations need to take to prepare for the major customer shifts and increase in customer expectations.
How to write clear and effective requirements
Principal auditor and Security Assurance Manager Dale Rollinson outlines the need for writing clear and effective requirements.
Enhancing data security in the cloud
What is the impact of poor-quality data in the cloud and how can quality professionals mitigate this? Lead Auditor Prabin Litto takes a closer look.
Not everything can be measured
Can measuring something actually devalue it? Ryan Renard CQP MCQI makes the case.
The Profession Map: what it means for auditors
Learn how The Profession Map applies to you and what it means for the future of the auditing profession.
Calibration – an essential process
IRCA-certified Lead Auditor Gautam Kumar Maiti PCQI examines the importance of ensuring correct calibration of all instruments at the start of a project.
The quality career path of Emerging Talent winner 2019
In this interview we speak to Victoria Derbyshire CQP MCQI, 2019 winner of the Emerging Talent category at the CQI’s International Quality Awards and now a member of the CQI’s Board of Trustees.
What are we going to do with artificial intelligence?
Artificial intelligence is integral in many sectors, and quality management systems are no exception, says senior auditor Pedro Mejias.
How not to audit: Learnings from Audit SIG’s LinkedIn group
Drawing on opinions from members of the CQI Audit SIG’s LinkedIn group, we look at some of the pitfalls to avoid when conducting an audit.
Applying Deming’s principles to hiring auditors
Lead auditor Rasoul Aivazi explains how Deming's principles of profound knowledge apply to a conscientious approach to auditing.