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Cognitive bias and its impact on outsourcing
Cognitive biases can have a serious impact on supply chain management when it comes to outsourcing vendors. Krishnan Lakshminarayanan CQP MCQI, a Lead Auditor and Senior Manager at William Hare in India, examines some common examples and looks at how they can be avoided.
User-friendly integration brings improved quality management to remote islands
Alicia Dimas talks to health specialists in the Falkland Islands about the importance of having an integrated quality management system and the improvements it has brought to the local hospital
Services quality vs manufacturing quality – how do you define quality in a service organisation?
Sponsored article: Matt Tizzard explains why quality in services can be difficult to evaluate and shares some tools to help your business improve its quality culture.
A client-centric quality culture
Arlene Ollano-Aguilar, BSc Eng, Six Sigma, IRCA-certified QMS Lead Auditor and Quality Manager for Faithful+Gould, member of the SNC-Lavalin Group, talks about how a quality approach can help a company improve its operations and adapt to clients’ demands.
Fish Fraud: How the Marine Stewardship Council tackles unregulated fishing
In the early 1990s the impact of overfishing on the marine environment and on seafood supplies was reaching a critical point. This year the Marine Stewardship Council is celebrating its 20th anniversary and the picture is looking far healthier. In an extract from June's Quality World magazine, Dina Patel speaks to supply chain standards director Michael Platt and manager Jaco Barendse to discover how they are leading the sustainable seafood movement.
Getting value from your supply chain
Bob Hughes, CQP FCQI, explains why an organisation’s products and services are only as good as its supply chain.
Driving business differently
In part one of our new series following British start-up Riversimple, environment custodian Peter Lang explains why a radical new car needs a radical business plan.
Video: Lush – sustainable supply chains
Creative Buyer, Gabbi Loedolff explains how Lush works closely with local communities to continuously improve their cocoa supply chain.
The magic ingredient
Take a look inside Coca-Cola’s operating requirements brochure, KORE, then read Amanda Pauley’s interview with Coca-Cola’s global director of quality and food safety strategy, policy and programmes, Neil Marshall.
5 tips for maintaining a management system in your supply chain
Steve Coles explains some of the skills professionals need to improve their management system and the supply chain in their organisation.