Course code
8 hours (indicative)

This course provides delegates with key skills in communicating, influencing and negotiating across a broad range of organisational contexts, including the capability to evaluate and improve both their own communications and those of others within their organisation.

Course code: FD108

Who is it for?

Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.

Indicative course content

  • Verbal communications:
    • Creating a clear and concise message
    • Voice and body language
    • Presentation skills
    • Effective questioning
  • Written communications
  • Behaviour in communication:
    • Personal styles
    • Personality types
    • Communication styles
  • Listening skills
  • Giving and receiving feedback:
    • Feedback framework
    • Dealing with conflict
  • Negotiation:
    • Negotiation process
    • Skills in conducting a negotiation
  • Personal planning:
    • Customer and stakeholder communications in your organisation
    • Evaluation of communications
    • Action planning

Once you have completed this course, you may like to progress to the next level. Click on the link below to view the related course at practitioner level.

Are you a training provider interested in running this course? Contact us for a course specification.