Course code
FD105
Duration
16 hours (indicative)

This course provides awareness of the fundamental tools, techniques and structured methodologies for Product and Service Management across a broad range of organisational contexts and the capability to participate as a member of a team in the application of the key tools.

Course code: FD105

Who is it for?

Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.

Indicative course content

  • Benefits of product and service management, quality planning and relationship to ISO 9001 and TS 16949
  • Introduction to the product lifecycle stages and methodology
  • Role of the Product/Service Manager
  • Introduction to market analysis, benchmarking, and understanding customer requirements
  • Innovation stage process:
    • Stage process (methodology)
    • Idea generation, screening and product/service selection
    • Product/service requirements document
    • Business review process
    • Stakeholder management
  • Concept stage process:
    • Stage process (methodology)
    • Writing a business case
    • Critical success factors (CSF)
    • Product/service forecast and trend analysis
    • Cost and value analysis
  • Development stage process:
    • Stage process (methodology)
    • Introduction to prototyping, piloting and evaluation methods
    • Introduction to quality function deployment
    • Introduction to quality planning for the supply chain
  • Launch stage process:
    • Stage process (methodology)
    • Introduction to launch planning
  • Production/Service Stage process:
    • Stage process (methodology)
    • Role of process management and continual improvement
  • Withdrawal stage processes:
    • Stage process (methodology)

Once you have completed this course, you may like to progress to the next level. Click on the links below to view the related courses at practitioner and professional level.

Are you a training provider interested in running this course? Contact us for a course specification.