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​Introduction to Product and Service Management

Course code

16 hours (indicative)


This course provides awareness of the fundamental tools, techniques and structured methodologies for Product and Service Management across a broad range of organisational contexts and the capability to participate as a member of a team in the application of the key tools.

Course code: FD105

Who is it for?

Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.

Indicative course content

  • Benefits of product and service management, quality planning and relationship to ISO 9001 and TS 16949
  • Introduction to the product lifecycle stages and methodology
  • Role of the Product/Service Manager
  • Introduction to market analysis, benchmarking, and understanding customer requirements
  • Innovation stage process:
    • Stage process (methodology)
    • Idea generation, screening and product/service selection
    • Product/service requirements document
    • Business review process
    • Stakeholder management
  • Concept stage process:
    • Stage process (methodology)
    • Writing a business case
    • Critical success factors (CSF)
    • Product/service forecast and trend analysis
    • Cost and value analysis
  • Development stage process:
    • Stage process (methodology)
    • Introduction to prototyping, piloting and evaluation methods
    • Introduction to quality function deployment
    • Introduction to quality planning for the supply chain
  • Launch stage process:
    • Stage process (methodology)
    • Introduction to launch planning
  • Production/Service Stage process:
    • Stage process (methodology)
    • Role of process management and continual improvement
  • Withdrawal stage processes:
    • Stage process (methodology)

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