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This course provides delegates who have an existing, basic knowledge of, or experience in, service management with an understanding of the management systems approach and the requirements of ISO/IEC 20000-1, and to provide a basis for delegates who wish to go on to complete CQI and IRCA Certified IT-SM Auditor Training courses.

This course provides delegates with the knowledge and skills required to perform first, second and third-party audits of service management systems against ISO/IEC 20000-1, in accordance with ISO 19011, ISO 17021-1, as applicable.

All IRCA Certificated ITSMS auditors, irrespective of grade, are required to ensure their knowledge, skills and experience pertaining to ISO 20000:2018 are current by the end of the three-year transition period in 2021.