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Customer loyalty lessons from the new London branch
Natasha Cowan reports on the second London branch event to find out how quality professionals are leading the way in customer loyalty.
How does CQI Training support the Competency Framework?
Our new portfolio of CQI and IRCA Certified Training is mapped to the Competency Framework, ensuring you have the holistic skill set needed to promote excellence in your organisation.
Inside the Defence Industry Group
Gary Illingworth, CQP FCQI, chair of the CQI DefenceIndustry Group (DIG), and Chris Hughes, a member of DIG, offer a behind-the-scenes look at the group's event and aims for 2017.
Thinking about your next career step?
A world of fantastic career opportunities awaits you in the quality profession. And the CQI is here to support you all the way.
How I became a Fellow: Amanda McKay
As part of the CQI’s new Meet the Fellow series, we interview quality advocate Amanda McKay to find out what it takes to achieve this prestigious grade and how she is developing the next generation of quality professionals.
Be an advocate for the quality profession
Find ideas and tools for promoting quality or share your story with a bigger audience through the CQI.
World Quality Day 2017 Toolkit for celebrating everyday leadership
World Quality Day 2017 is your opportunity to celebrate your quality achievements, and recognise those that demonstrate the leadership to sustain and improve performance every day of the year.
World Quality Day 2017– Celebrating everyday leadership
What does ‘everyday leadership’ mean?
“Leadership is about how we strive to do our best and how we support others to do their best too. It is a behaviour and a skill to be developed - in the same way the more technical elements of our role - and used daily to help us deliver impact for our organisations.”
Estelle Clark CQP FCQI FRSA, Executive Director of Policy, CQI
Our simple 6 step guide to IRCA recertification
We have improved our recertification process to help you develop your knowledge and skills. Find out how to successfully recertify by reading our easy step-by-step guide.