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Achieving certification to ISO 9001 is not the end of the quality journey, says Susan Samaroo CQI MCQP.

How the ‘internal customer’ concept can drive success

Published:

For our World Quality Week blog series, Susan Samaroo CQP MCQI discusses how considering employees as internal customers of an organisation can encourage a quality culture, and in turn can help an organisation to realise their competitive edge.

Quality Organisation of the Year winners

A quality organisation

Published: 3 Nov 2023

The team from the Federal Authority for Nuclear Regulation, UAE, took the honours as Quality Organisation of the Year at the International Quality Awards 2023 in June. Learn more about the organisation’s award-winning approach

LifeScan Scotland team at International Quality Awards 2023

Making a lasting impact on sustainability

Published: 2 Nov 2023

LifeScan Scotland was among the finalists at the International Quality Awards (IQA) 2023 in the Sustainability Impact category, with the organisation’s ONEarth team praised by the judges for its work on a range of sustainability issues.

Construction workers examine a tablet

Breaking new ground with innovative digital solution

Published: 2 Nov 2023

Among the finalists at the International Quality Awards 2023 in the Digital Innovation category was a Balfour Beatty VINCI team that developed a digital tool to streamline processes for employees on site when breaking ground as part of the HS2 rail project.

Abigail Cooper CQP FCQI

A quality choice

Published: 24 Oct 2023

Abigail Cooper CQP FCQI made quality a choice and worked hard to enter the profession, eventually becoming a CQI Fellow. Learn more about her journey.

Man atop a pyramid

Hierarchy of improvement

Published: 19 Oct 2023

Jessen Yeoh CQP MCQI, an IRCA Principal Auditor and a principal advisor at P Excel Advisory in Melbourne, Australia, draws on ISO 9001 to outline the ‘hierarchy of improvement’.