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Shaking hands

A truly integrated approach?

Published: 22 Apr 2024

Quality, health and safety, and environment are often put together in organisations, but how well have they been integrated? Paul Vaughan CQP FCQI takes a closer look.

Leveraging Quality 4.0 to enhance customer experience

Published: 22 Sep 2023

This, our first co-created report with US-based research and consulting firm Gartner, provides an in-depth analysis of the actions organisations need to take to prepare for the major customer shifts and increase in customer expectations.

It all starts with study

Published: 9 Jun 2021

Mitch Beedie, a freelance researcher/writer, suggests a study, decide, plan, do (SDPD) cycle.