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IT project communication as a quality risk
George Roussos, senior project engineer at NG Bailey, says good communication could improve quality and reduce defects costs for the construction industry
Auditing for improvement
Dan Kent, CQP FCQI, head of quality at Lloyd’s Register, explains how internal and external auditors can benefit from the CQI Competency Framework and drive improvement.
The magic ingredient
Take a look inside Coca-Cola’s operating requirements brochure, KORE, then read Amanda Pauley’s interview with Coca-Cola’s global director of quality and food safety strategy, policy and programmes, Neil Marshall.
Selling Quality Management Systems to the CEO
Angela Fumpson argues that in order for quality professionals to influence the CEO, they must understand the vision and goals of the business.
How the horsemeat scandal transformed our supply chain
Malcolm Fisher, divisional quality manager at Travis Perkins, describes how the lack of transparency in the food industry helped his team to reconsider its approach to product compliance.
Building a quality management system
Carl Stanbridge, quality and compliance director for Global Pharmaceuticals and FMCG, reveals how Sodexo created a leading global quality management system.
The risk detectors
David Finney says that auditors need to embrace risk-based thinking.
Special Report: Metrology Matters
Don’t miss our exclusive report on the future of metrology and its importance to quality professionals and businesses.
Seminar video: ISO 9001:2015 in a nutshell
The release of ISO 9001:2015 was one of the most highly anticipated events of the year. Its launch in late September raised many challenges for quality and auditing professionals, with questions about what the changes would mean in practice as well as theory.