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Who are our customers?

Published: 23 Jan 2017

Horacio Martirena, IRCA technical assessor, explores how ISO 9001:2015 puts the emphasis on understanding customers

The importance of standards today

Published: 14 Oct 2016

Mark Braham, head of business assurance and member of the CQI Standards Panel, explains the importance of standards in quality today.

CQI and Crossrail quality report: Mind the Gap

Published: 28 Sep 2016

As part of Crossrail’s Learning Legacy programme, a new report has been produced in partnership with the CQI, exploring the lessons learned about quality in the supply chain.

​Driving business differently

Published: 9 Aug 2016

In part one of our new series following British start-up Riversimple, environment custodian Peter Lang explains why a radical new car needs a radical business plan.