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Leveraging Quality 4.0 to enhance customer experience
This, our first co-created report with US-based research and consulting firm Gartner, provides an in-depth analysis of the actions organisations need to take to prepare for the major customer shifts and increase in customer expectations.
ISO 9001 survey reveals users split on change
ISO has published a public report on the results of the ISO 9001 User Survey 2020.
Defining Quality 4.0: a new CQI research project
The CQI is pleased to announce that we have commissioned a consortium comprising Leeds University Business School and The Oakland Institute for Business Research and Education to carry out some research into the concepts and principles that underpin the evolution of ‘Quality Management 4.0’ or ‘Quality 4.0’ as it is more widely known.
CQI awards the first Quality in Construction graduates
The CQI are delighted to congratulate the first delegates to achieve the Practitioners’ Certificate in Construction Quality Management, which includes the new Quality in Construction course.
CQI branch hosts webinar on membership grading
Jane Wright, PCQI, Quality Director at Pharma Quality Services Ltd, discusses the latest webinar on CQI membership grades hosted by the CQI’s Derby and Nottingham branch.
CQI hosts Corporate Partner roundtable
The CQI launched its first Corporate Partner roundtable of the year with a focus on influencing the quality agenda; culture and leadership in quality
The policy voice of the CQI
The CQI’s seventh Corporate Connect event of the year explored the role of the CQI’s policy department.
Innovation: the great opportunity
The CQI’s fifth Corporate Connect event of the year explored how human design thinking can encourage successful innovation.
Update: New health and safety standard delayed
The new international standard for occupational health and safety, ISO 45001, has been delayed after national standard bodies narrowly rejected the latest draft.