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ISO 14001 – The green business’ standard
Danièle Huet-Kouo talks about companies’ environment and social responsibility and how the ISO 14001:2015 certification process can help them achieve their environmental goals
The importance of human behaviour in healthcare
Hing-yu So, CQP FCQI, Services Director of Quality and Safety at New Territories East Cluster, Hong Kong Hospital Authority, explains how a focus on human interaction can improve patient safety.
BS 9009 – 2019 open for consultation
BS 9009 External Providers - Trust Tests is now open for public comments until 4 April 2019. Mike Pearson, Director at Pearson Associates, and expert in BS 9009, explains the standard and its context.
What measures should you be recording?
Susannah Clarke, Managing Director at PMI, explores how recording the right measures can help you to improve your processes.
Watch out for the CQI’s new ISO 9004:2018 guide
The CQI and partner Catalyst have developed a guide for ISO 9004:2018 ‘Quality management – Quality of an organisation – Guidance to achieve sustained success’ to support users in interpreting and applying the standard.
The policy voice of the CQI
The CQI’s seventh Corporate Connect event of the year explored the role of the CQI’s policy department.
The policy voice of the CQI
The CQI’s seventh Corporate Connect event of the year explored the role of the CQI’s policy department.
Learning from Sherlock Holmes
Jo Dowdall, Author at Catalyst Consulting, explores what Lean Six Sigma practitioners can learn from Sherlock Holmes.