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Elevating the customer experience
In a crowded market, how can quality professionals ensure their brand stands out? Susan Samaroo CQP MCQI explains the benefits of a ‘surprise and delight’ approach.
The benefits of the CQI mentoring programme in regrade
Two CQI members who utilise the mentor programme have completed regrade. Abigail Cooper, CQP FCQI, Quality & Improvement Manager, Otis Elevators, regraded as a Fellow. She is also a mentor to Gaurav Bijlani, CQP MCQI, Production Test Equipment Manager, Hanover Displays Ltd, who applied for member grade under her mentorship. They discuss how mentoring support helped them with regrading.
Innovation: the great opportunity
The CQI’s fifth Corporate Connect event of the year explored how human design thinking can encourage successful innovation.
How I’m engaging 1,000 employees in ISO 9001:2015
Kelsey Hopkinson, group environmental compliance manager at Places for People, explains how her organisation is transitioning to the revised standard for quality management systems.
ISO 9001:2015 – Who are the interested parties?
Bhuvan Veerasamy, director and principal consultant at Avanta Global, examines the ISO 9001:2015 requirements on interested parties
Driving business differently
In part one of our new series following British start-up Riversimple, environment custodian Peter Lang explains why a radical new car needs a radical business plan.
Video: Lush – sustainable supply chains
Creative Buyer, Gabbi Loedolff explains how Lush works closely with local communities to continuously improve their cocoa supply chain.
The magic ingredient
Take a look inside Coca-Cola’s operating requirements brochure, KORE, then read Amanda Pauley’s interview with Coca-Cola’s global director of quality and food safety strategy, policy and programmes, Neil Marshall.
Executive Order
In a new series focusing on senior managers addressing quality and leadership, the CQI asked Lady Barbara Judge, chair of the Institute of Directors, her views on the The Profession Map and her vision for business.
Breaking the rules of reality
It's been heralded as the future of product creation and it's even creeping into our everyday lives. William Lord at Rolls-Royce Nuclear speaks with the CQI about how virtual reality is revolutionising manufacturing.