Course code
24 hours (indicative)

This course provides the practical skills required to manage a broad range of supplier activities, the capability to assess the approaches taken by suppliers, measure performance, manage supply chain risks and encourage suppliers to take a process based approach to drive improvement.

Who is it for?

This course is designed for those who are practising in quality and aspire towards middle management.

Indicative course content

  • Elements of the supply chain:
    • Supply chain structures and processes
    • Information flow through the supply chain
    • Introduction to supply chain logistics
    • Contracts, sourcing agreements and negotiation techniques
    • Requirements of ISO 9001 for ‘external providers’
  • Supply chain alliances:
    • Benefits of a partnership approach
    • Supplier development
    • Supplier communication strategies (listening skills and communication styles)
    • The role of the supplier in improvement activities
    • Risk management in the supply chain
  • Process management and the supply chain:
    • Overview of process approach
    • Difference between product/service assessment and process assessment
  • The role of the supplier/external provider in product/service development:
    • Overview of the stages on product/service quality planning
    • Overview of key tools used in quality planning (project plans, checklists, process maps, FMEA, control plans, control charts, capability analysis and capacity planning)
  • Measuring supplier/external provider performance:
    • Supplier selection and assessment methods
    • Supplier surveys
    • Establishing specifications and service level agreements
    • Methods for product/service approval (process and documentation reviews, certificates of conformity, inspection records, test certificates, audit)
    • Performance measures, monitoring and improvement (periodic reviews, audit programmes, feedback communication processes, problem and non-conformance investigation processes and protocols)

This course includes a one-hour multiple choice examination.

Click on the links below to view the related courses at foundation and professional level.

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