Who is it for?

This course is designed for those who are practising in quality and aspire towards middle management.

Indicative course content

• Elements of the supply chain:
  • Supply chain structures and processes
  • Information flow through the supply chain
  • Introduction to supply chain logistics
  • Contracts, sourcing agreements and negotiation techniques
  • Requirements of ISO 9001 for ‘external providers’
• Supply chain alliances:
  • Benefits of a partnership approach
  • Supplier development
  • Supplier communication strategies (listening skills and communication styles)
  • The role of the supplier in improvement activities
  • Risk management in the supply chain
• Process management and the supply chain:
  • Overview of process approach
  • Difference between product/service assessment and process assessment
• The role of the supplier/external provider in product/service development:
  • Overview of the stages on product/service quality planning
  • Overview of key tools used in quality planning (project plans, checklists, process maps, FMEA, control plans, control charts, capability analysis and capacity planning)
• Measuring supplier/external provider performance:
  • Supplier selection and assessment methods
  • Supplier surveys
  • Establishing specifications and service level agreements
  • Methods for product/service approval (process and documentation reviews, certificates of conformity, inspection records, test certificates, audit)
  • Performance measures, monitoring and improvement (periodic reviews, audit programmes, feedback communication processes, problem and non-conformance investigation processes and protocols)

This course includes a one-hour multiple choice examination.

Click on the links below to view the related courses at foundation and professional level.

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