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Course code
PR306
Course code
Duration
40 hours (indicative)
Category
Quality
Level
Professional
Scheme(s)
Leading Strategic Change and Improvement
This course provides leadership skills in the development of improvement programmes and provides delegates with the capability of coaching and facilitating all levels of the organisation in a variety of approaches to change and improvement.
Course code
PT207
Course code
Duration
24 hours (indicative)
Category
Quality
Level
Practitioner
Scheme(s)
Managing Customer Excellence
This course provides the practical skills required to identify different types of customers and stakeholders, gain insight into their requirements and translate requirements into their organisation’s governance, assurance and improvement processes, hence driving customer excellence.