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Course code
FD104
Course code
Duration
8 hours (indicative)
Category
Quality
Level
Foundation
Scheme(s)
Introduction to Change Management
This course provides awareness of the key considerations and approaches to enable effective change in organisations and the ability to explain how understanding organisational change can be used to develop an approach to sustain improvement in customer and stakeholder satisfaction.
Selling Quality Management Systems to the CEO
Published: 9 Aug 2016
Angela Fumpson argues that in order for quality professionals to influence the CEO, they must understand the vision and goals of the business.
Quality World magazine
Published: 8 Aug 2016
The leading independent magazine dedicated to quality. Find out how to subscribe, read a sample below, or access this month's issue online now if you're a member of the CQI or IRCA.