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Elevating the customer experience
In a crowded market, how can quality professionals ensure their brand stands out? Susan Samaroo CQP MCQI explains the benefits of a ‘surprise and delight’ approach.
Embracing the full picture
Susan Samaroo CQP MCQI outlines the critical role of a 360° business process map in an organisation.
Sustaining stakeholder buy-in – Part 1
This article is the first part of a two part series where Professor Mitter Vedu, FCQI, examines the approach to sustain stakeholders’ interest in continuous improvement methodologies
Innovation: the great opportunity
The CQI’s fifth Corporate Connect event of the year explored how human design thinking can encourage successful innovation.
Why quality managers are the leaders that the manufacturing sector needs
Jennifer Sillars, Product Marketing Executive for Ideagen, lists the reasons why investing in a quality culture can save your business.
How I’m engaging 1,000 employees in ISO 9001:2015
Kelsey Hopkinson, group environmental compliance manager at Places for People, explains how her organisation is transitioning to the revised standard for quality management systems.
Getting value from your supply chain
Bob Hughes, CQP FCQI, explains why an organisation’s products and services are only as good as its supply chain.
ISO 9001:2015 – Who are the interested parties?
Bhuvan Veerasamy, director and principal consultant at Avanta Global, examines the ISO 9001:2015 requirements on interested parties
Driving business differently
In part one of our new series following British start-up Riversimple, environment custodian Peter Lang explains why a radical new car needs a radical business plan.
Executive Order
In a new series focusing on senior managers addressing quality and leadership, the CQI asked Lady Barbara Judge, chair of the Institute of Directors, her views on the Competency Framework and her vision for business.