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8 hours (indicative)
Introduction to Change Management
This course provides awareness of the key considerations and approaches to enable effective change in organisations and the ability to explain how understanding organisational change can be used to develop an approach to sustain improvement in customer and stakeholder satisfaction.
The best of the CQI eLibrary: Improvement
To visit the CQI eLibrary, click on the link on the My CQI homepage
Quality World magazine
The leading independent magazine dedicated to quality. Find out how to subscribe, read a sample below, or access this month's issue online now if you're a member of the CQI or IRCA.
Myth or reality? Lean Six Sigma in public sector organisations
Jiju Antony and Bryan Rodgers explore the relationship between public sector organisations and Lean Six Sigma, arguing that as an excellence methodology it can create more efficient and effective processes.