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![Author Susan Samaroo CQP MCQI Susan Samaroo CQP MCQI](/sites/default/files/styles/block_listing_mobile/public/2024-05/susan_samaroo_cropped.jpeg?itok=GXsEZ0qr)
Embracing the full picture
Susan Samaroo CQP MCQI outlines the critical role of a 360° business process map in an organisation.
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Leveraging Quality 4.0 to enhance customer experience
This, our first co-created report with US-based research and consulting firm Gartner, provides an in-depth analysis of the actions organisations need to take to prepare for the major customer shifts and increase in customer expectations.
![BS 30416: Menopause support as standard BS 30416 has been developed by BSI to give guidance on addressing the needs of employees who are experiencing menopause symptoms.](/sites/default/files/styles/block_listing_mobile/public/2023-07/gettyimages-1401455311_lq.jpg?itok=2ud8QOX9)
BS 30416: Menopause support as standard
BS 30416 has been developed by BSI to give guidance on addressing the needs of employees who are experiencing menopause symptoms.
![How to address the green skills gap in your organisation? Gary Ruffhead CQP MCQI examines the role of quality infrastructure in addressing the green skills gap.](/sites/default/files/styles/block_listing_mobile/public/2023-06/gettyimages-1395427215_lq.jpg?itok=QZBvq956)
How to address the green skills gap in your organisation?
Gary Ruffhead CQP MCQI examines the role of quality infrastructure in addressing the green skills gap.
![Q&A with Shauna Davis PCQI In the first of a series, we chat to Shauna Davis PCQI, winner of the Emerging Talent category at the 2022 International Quality Awards](/sites/default/files/styles/block_listing_mobile/public/2023-06/shauna_davis_international_quality_awards_2022.jpeg?itok=rL3_hR-H)
Emerging Talent winner shares her journey after the IQA 2022
In the first of a series, we chat to Shauna Davis PCQI, winner of the Emerging Talent category at the 2022 International Quality Awards.
![Using ISO 10010 to build an effective quality culture Mark Eydman CQP MCQI, outlines how ISO 10010:2022 can assist organisations in developing a quality culture](/sites/default/files/styles/block_listing_mobile/public/2023-05/gettyimages-1364946137_lq.jpg?itok=cZTgZ5RY)
Using ISO 10010 to build an effective quality culture
Mark Eydman CQP MCQI, outlines how ISO 10010:2022 can assist organisations in developing a quality culture.
![Adopting a business management system Roy Rogers CQP MCQI explains the process of implementing a new business management system at Enigma Industrial Services.](/sites/default/files/styles/block_listing_mobile/public/2023-05/gettyimages-1412148116_lq.jpg?itok=hULTCt7O)
Adopting a business management system
Roy Rogers CQP MCQI explains the process of implementing a new business management system at Enigma Industrial Services.
![Artificial Intelligence: a new revolution in quality manufacturing? Artificial intelligence is an integral part of everyday life, and it can revolutionise manufacturing processes, says CQI member Robert Kurek.](/sites/default/files/styles/block_listing_mobile/public/2023-04/gettyimages-1288127310_lq.jpg?itok=rfrtyJ6B)
Artificial intelligence: A new revolution in quality manufacturing?
Artificial intelligence is an integral part of everyday life, and it can revolutionise manufacturing processes, says CQI member Robert Kurek.
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The benefits of the CQI mentoring programme in regrade
Two CQI members who utilise the mentor programme have completed regrade. Abigail Cooper, CQP FCQI, Quality & Improvement Manager, Otis Elevators, regraded as a Fellow. She is also a mentor to Gaurav Bijlani, CQP MCQI, Production Test Equipment Manager, Hanover Displays Ltd, who applied for member grade under her mentorship. They discuss how mentoring support helped them with regrading.
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It all starts with study
Mitch Beedie, a freelance researcher/writer, suggests a study, decide, plan, do (SDPD) cycle.