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The shared struggle of capturing quality costs
Robert Oakland, Partner at The Oakland Group, breaks down common challenges and how quality professionals can fuel fact-based decisions.
Leadership – it’s about people
In the final part of this four-part series on Deming’s System of Profound Knowledge, Alan Clark and Tony Korycki explain how organisations should encourage leadership as a crucial attribute to their business success.
Using machine learning to make a business case for quality
The application of artificial intelligence may sound like a complex concept reserved for tech giants, but embracing it can benefit the quality function.
Rating quality
Ratings systems could change the way we view quality standards and the role that organisations, such as ISO, play in quality certification.
The egg came before the chicken!
Charlotte Laverty, CQP MCQI, on why the closure of KFC restaurants comes from the chain putting all their eggs in one basket.
A client-centric quality culture
Arlene Ollano-Aguilar, BSc Eng, Six Sigma, IRCA-certified QMS Lead Auditor and Quality Manager for Faithful+Gould, member of the SNC-Lavalin Group, talks about how a quality approach can help a company improve its operations and adapt to clients’ demands.
Improving security for cloud management systems
Richard Green breaks down the history and practicality of ISO/IEC 27017:2015.
Integrating quality in the design of dental tools
Manufacturer Dentsply Sirona shares the stages involved in the design of their dental equipment products.
Deming Management for Quality (part 3): Decisionology - Statistical Process Control done right
In the third part of this four-part series on Deming’s System of Profound Knowledge, Alan Clark and Tony Korycki explain how to conduct a proper analysis of data to provide evidence of what is happening in an organisation, as a basis for effective decision-making.
Leadership for culture change: 12 precepts of proactive leadership
Mitter Vedu explores strategies to improve employee involvement through top management behaviour and what tools to use to effectively enhance this commitment.