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Why ISO 9001:2015 calls for a partnership approach
Lorraine Harrison, CQP MCQI, quality and compliance manager at Global Marine, explains how ISO 9001:2015 puts the focus on a cross-functional approach can help build the right culture
24 hours (indicative)
Managing process performance
This course provides practical skills development in the management of process operation and delegates will develop the capability of leading teams in the development of management processes and performance measures that indicate the effectiveness of operational processes.
Understanding organisational context in ISO 9001 and ISO 14001
John Hartill looks at how quality professionals should address the organisational context requirements of ISO 9001 and ISO 14001.
Quality World magazine
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